Terms of Service

Akordion is a web service for trade contractors and their crews. It supports time and break records, job sites, owner review and corrections, job-cost information and exports for your payroll workflow.

Registration requires a current invitation. Some features depend on your company’s settings or the services configured for your account.

Owners and administrators use email-and-password accounts. Workers use their company’s clock link and individual PIN.

Keep passwords, clock links and PINs private. Give access only to people who need it, and remove or update access when their responsibilities change. Tell the operator if you suspect unauthorized access. Owners can rotate their company’s clock link in Settings.

You are responsible for the information your company enters, the people you authorize and their use of the service. You must have the authority needed to provide that information.

Review recorded time and resolve errors before relying on an export or making payroll decisions. Check worker details, effective pay rates, breaks, corrections and the dates and timezone used in reports.

Akordion does not pay employees, remit taxes, determine every entitlement or replace your employment records and professional advice. Calculations and exports use the information and supported rules available in the service. Industry exceptions, employment agreements and requirements outside that scope may need separate handling.

Keep the records you are legally required to retain. Before deleting your company, export and preserve the information you need.

Your company is responsible for explaining its collection and use of employee information and for meeting applicable privacy requirements.

Give workers appropriate notice before introducing the clock or changing how you use their information. The printable Employee notice explains the service’s collection practices. The clock also requires acknowledgement of its collection notice before relevant time actions.

Location readings depend on a worker’s device, browser permissions and surroundings. A missing or inaccurate reading does not establish misconduct or determine whether time is payable. Review the circumstances with the worker.

Use location and optional punch photos only for reasonable, disclosed employment purposes. Do not use Akordion to track someone’s general whereabouts or collect information about people you are not authorized to manage.

Do not:

• use the service unlawfully or infringe another person’s rights;
• access or attempt to access another company’s information;
• compromise accounts, bypass safeguards, overload or disrupt the service;
• upload information you have no right to provide; or
• resell, sublicense or white-label the service without written permission.

We may restrict access when reasonably necessary to address a serious breach, security threat or legal obligation. Where practical, we will explain the restriction and give you an opportunity to respond.

You retain your rights in the information your company provides. These terms do not remove the privacy rights of workers or other individuals.

You authorize us to process that information to provide, maintain, secure and support Akordion, follow your lawful instructions and meet legal obligations. Our service providers may perform those functions for us.

We do not sell company information, use it for advertising or build commercial data products from it. We do not use customer information to train an Akordion model. Optional AI features, where available, process the question and relevant business information described in the Privacy Policy. That policy also explains provider handling; we do not promise that every provider request has no retention or training use. Check AI answers before relying on them.

The Privacy Policy explains the information collected, service providers, retention and privacy requests.

You can stop using Akordion at any time. Settings provides a company-data export and an owner-only company-deletion action.

An export contains the records supported by that export. It excludes credentials and may identify attachments whose contents are unavailable or exceed the export’s file-size allowance. Check your downloaded file and contact the operator if you need help obtaining information that is not included.

Company deletion is permanent after it succeeds. It removes the company’s live database records and associated receipt and punch-photo files. Retained backups and security records are handled as described in the Privacy Policy. Export and retain required records before confirming deletion.

We work to keep Akordion useful and reliable, but interruptions, maintenance and errors can occur. Keep a practical way to record work when the service or a worker’s connection is unavailable.

We may improve or change the service. We will give reasonable notice before a material reduction affecting your use where practical, except where immediate action is needed for security, legal compliance or service protection.

No particular uptime, support response time or future feature is promised by these terms.

To the extent permitted by law, the service is provided “as is” and “as available,” without express or implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Akordion is a record-keeping tool. Its reports, location indicators, reminders and optional AI answers do not replace your review, professional advice or responsibilities under applicable law.

Nothing in these terms excludes a right or remedy that the law does not allow us to exclude.

To the maximum extent permitted by law, the operator’s total liability relating to the service is limited to the fees you paid for the service in the twelve months before the event giving rise to the claim.

To the same extent, the operator is not liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data.

These limits do not apply where liability cannot lawfully be limited.

You will cover claims brought by a third party against the operator to the extent they arise from your breach of these terms, information you provided without authority, or your failure to provide legally required employee notice.

We will cover claims brought by a third party against you that Akordion itself infringes that party’s intellectual-property rights.

The party seeking this protection must give prompt notice and allow the other party to manage the defence. The operator’s obligations remain subject to Section 10.

We may update these terms. Before a material change takes effect, we will notify account owners by email or through the service and identify its effective date. Continued use after that date constitutes acceptance to the extent permitted by law.

These terms are governed by Alberta law and the applicable federal laws of Canada. Subject to any mandatory legal rights, disputes fall within the jurisdiction of Alberta’s courts.

For questions about these terms or help with your account, use support@akordion.app.

For questions about a worker’s time, wages or employment records, contact that worker’s employer first. The employer can ask the operator for assistance with the service.